Even if we use a packing studied for a safe transport, sometimes the package arrives broken, you will have to deny it (no recourse if you accept the package)
No, if it's recent or sealed, but if you choose a self-cleaning glass, it's strongly advised.
Try putting penetrating oil, leaving it act several hours.
It is sometimes difficult to take dimensions, in this case, try to do our best by helping you of our advice (installation tips tab), but remember that it is better too short than too long !
We use a box system that perfectly fits every window associated with a wedging system in the form of angle irons that perfectly protects the glasses.
Yes, the Neoceram ceramic glasses we provide are the same used by most major brands like Invicta for example.
Search in the website the shape of your glass (flat glass tab if it is a rectangle of 4mm and special glass tab for the others), fill the required dimensions, and make a direct order.
No, but you can use a paint for BBQ in the hearth side through 3 layers (let dry each layer 24h), to hide the brightest part, use coachbuilder tape.